HOW TO CONTACT US

Tell us what you need.

For an existing order, include the order number, the email address used at checkout and a short description of the issue. For a damaged, incorrect or incomplete item, include clear photos or video where useful.

For product questions before ordering, identify the product and the detail you need confirmed, such as dimensions, voltage, plug type, capacity, compatibility or included accessories. We will respond during customer-service hours; response time can vary with message volume and the complexity of the request.

RETURNS AND ORDER CHANGES

Contact customer care before sending a return.

Eligible return or exchange requests must be started within 30 calendar days after delivery. Contact us first for review and return instructions. Do not send a return to the registered business address; the authorized return address is provided after approval.

If you need to change or cancel an order, contact us as soon as possible. A change or cancellation can be confirmed only before processing or dispatch has begun.

BUSINESS IDENTITY

Contact and registered address

Legal business entity for purchases on laoiyae.com: Jinjiang Mulian E-commerce Co., Ltd.

Registered address: 3rd Floor, No. 94 Yuying Road, Dashanhou, Lingyuan, Jinjiang, Fujian, China.

The registered address is provided for business identification and is not an authorized return address unless customer care confirms it in writing.