Products and ordering

What does Laoiyae™ sell?

Laoiyae™ offers selected home appliances, mobile and computer accessories, and everyday office technology. Available products are shown in the current collection.

How do I confirm a technical detail?

Review the product page for confirmed model information. If a detail such as voltage, plug type, capacity, dimensions, supported devices or included accessories is not listed, email service@laoiyae.com before ordering. Do not rely on a photograph to confirm compatibility.

Which payment methods can I use?

Use the payment methods displayed as available in checkout. The checkout shows the order total, applicable shipping charges and taxes collected before you submit payment.

Shipping and tracking

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed. Business days exclude Saturdays, Sundays and public holidays. Processing time is separate from transit time.

How long does delivery take?

For eligible U.S. orders, estimated delivery is 7–12 business days after dispatch. This estimate is not a guaranteed arrival date. For other destinations, the available delivery estimate is shown at checkout where service is offered.

How much is shipping?

Shipping charges are calculated at checkout based on destination and the available shipping method. The applicable charge is shown before payment.

Where do orders ship from?

Orders may be dispatched from fulfillment facilities in China or partner fulfillment facilities. The facility used can vary by product availability and destination. We do not promise local U.S. dispatch unless the product listing or shipping confirmation expressly says so.

How do I track an order?

After dispatch, we send the available tracking number or link to the email address provided at checkout. Carrier tracking may take time to show its first scan.

What if tracking is delayed or a package is missing?

Email service@laoiyae.com with your order number if tracking has no update for more than 72 hours after dispatch or the shipment passes its estimated delivery window. We will review the carrier information and investigate. If a package is confirmed lost before delivery, we will offer an appropriate replacement or refund without additional product or shipping charges.

Returns, refunds and cancellations

How long do I have to request a return?

Eligible return or exchange requests may be started within 30 calendar days after delivery. Contact customer care first and wait for return instructions.

Who pays return shipping?

For preference-based returns, such as a change of mind or ordering the wrong item, the customer pays return shipping. If an item is confirmed damaged, defective, incorrect or incomplete because of fulfillment, transit or merchant error, we provide an appropriate solution at no additional cost.

When will a refund be processed?

For an approved return, we issue the refund to the original payment method within 5–10 business days after the returned item is received and inspected. If an approved refund does not require a return, we issue it within 5–10 business days after approval. Your bank or payment provider may need additional time to post the funds.

Can I cancel or change an order?

Contact customer care as soon as possible. We can confirm a cancellation or change only before processing or dispatch begins. We do not charge a separate cancellation fee. If an order has already been dispatched, request an eligible return after delivery.