01 / PROCESSING

Order preparation

Orders are typically processed within 1–3 business days after payment is confirmed. Business days exclude Saturdays, Sundays and public holidays. Processing time is separate from delivery time. Payment verification, stock checks, public holidays or peak order volume may extend preparation time. If a significant issue affects an order, we will contact the customer using the information supplied at checkout.

02 / FULFILLMENT ORIGIN

Where orders are dispatched

Orders may be dispatched from fulfillment facilities in China or partner fulfillment facilities. The dispatch facility used depends on product availability and the delivery destination. Local U.S. dispatch is not promised unless expressly stated on the applicable product page or in the shipping confirmation. The available dispatch information and tracking details are provided with the shipment notification.

03 / DELIVERY ESTIMATES

Transit time by destination

For eligible U.S. orders, estimated delivery is 7–12 business days after dispatch under normal conditions. This estimate does not include the 1–3 business-day processing period and is not a guaranteed arrival date. For other destinations, the available estimate is shown at checkout where shipping service is offered. Weather, carrier operations, public holidays, customs processing and peak periods may affect transit.

04 / FEES AND DESTINATIONS

Shipping charges

Shipping charges are calculated at checkout based on the destination and the shipping method available for the order. The available service and charge are displayed before payment. We ship only to destinations accepted by checkout. Delivery to P.O. boxes, military addresses, remote areas or other special destinations depends on the carrier service shown at checkout.

International orders may be subject to import duties, taxes or customs charges assessed by the destination country or carrier. Any amount collected by us is shown at checkout; other destination charges may be payable by the recipient where applicable.

05 / TRACKING AND DELIVERY ISSUES

Tracking, delay and loss

After dispatch, we send the available tracking number or link to the email address provided at checkout. Carrier tracking may take time to show its first scan.

If tracking has not updated for more than 72 hours after dispatch, or an order passes its estimated delivery window, email service@laoiyae.com with the order number. We will review available tracking information and contact the carrier or fulfillment facility when appropriate. We will provide an update and, if the shipment is confirmed lost before delivery, an appropriate replacement or refund without additional product or shipping charges.

If tracking says “Delivered” but the parcel is missing, check the delivery area, household members, reception desk, nearby safe locations and carrier notes. Contact us if it is still missing. A delivered scan does not prevent us from reviewing the report and assisting with an investigation.

06 / ADDRESS AND PARCEL CONDITION

Address changes and damaged parcels

Review the delivery address before placing an order. If you notice an error, contact customer care immediately with the order number and corrected address. Changes cannot be guaranteed after processing or dispatch begins.

If a parcel arrives damaged, incorrect or incomplete, contact us promptly with the order number and clear photos or video where appropriate. When fulfillment, transit or merchant error is confirmed, we will provide an appropriate replacement, refund, missing-part solution or authorized return at no additional cost.