SCOPE AND CONTACT

Privacy at Laoiyae™

This Privacy Policy applies to laoiyae.com, purchases made through the store and related customer-service interactions. The legal business entity listed for purchases on this website is Jinjiang Mulian E-commerce Co., Ltd. Shopify hosts the online store and provides services used to operate checkout and the storefront.

Questions or privacy requests can be sent to service@laoiyae.com. We may ask for information needed to verify a request before acting on it.

INFORMATION

Information we may collect

• Contact and delivery details, such as your name, email address, phone number, billing address and shipping address.
• Order and transaction details, including products viewed, purchased, returned, exchanged or cancelled and the order status.
• Information you provide in customer-service messages, product questions or return requests.
• Account information if you create an account.
• Device and usage information, such as browser type, IP address, device identifiers and interactions with the storefront.
• Payment-related transaction data processed through checkout and payment providers. We do not ask you to send complete card details or security codes to customer care.

Information may be provided directly by you, collected through the storefront or received from service providers that support store functions.

USE AND SHARING

How information may be used

We may use information to process payments and orders, arrange fulfillment and delivery, provide customer support, manage returns and refunds, communicate about an order, maintain store functions, prevent fraud, improve services and meet legal obligations.

Information may be shared with Shopify and service providers that help with payment processing, hosting, analytics, customer care, fulfillment, delivery, security and professional support. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

Some store or service providers may process information in countries other than your own. Their use of information is governed by their applicable privacy terms and our instructions where they process information for us.

COOKIES AND CHOICES

Cookies, advertising and preferences

The storefront and its service providers may use cookies and similar technologies to support cart and checkout functions, remember preferences, understand site performance and, where enabled, measure or personalize advertising.

You can manage browser cookie settings. Depending on your location, you may have privacy rights to access, correct, delete or restrict certain personal information, or opt out of certain targeted advertising or sharing activities. Use the Privacy Choices page where available, or email service@laoiyae.com.

You may unsubscribe from promotional emails using the link in the message. We may still send non-promotional communications needed for orders, account security or customer support.

RETENTION AND SECURITY

Keeping information appropriately

We retain personal information for as long as reasonably needed to administer orders, provide support, maintain records, address disputes, prevent fraud and meet applicable legal requirements. Retention periods depend on the information and purpose.

We use appropriate safeguards for information handled through the store and service providers. No online service can guarantee perfect security. Avoid sending sensitive payment credentials through email or other unprotected channels.

CHILDREN AND CHANGES

Policy updates

The store is intended for general shopping and is not designed to collect information from children. If you believe a child has provided personal information, contact us so we can review the request in accordance with applicable law.

We may update this policy to reflect changes in store practices or legal requirements. The current version and its updated date will be posted on this page.

Last updated: October 15, 2026.