01 / ELIGIBILITY

Return window and item condition

Eligible return or exchange requests may be started within 30 calendar days after delivery. For preference-based returns, the item should be unused, uninstalled, reasonably clean and in its original condition with included accessories, manuals and packaging where practicable.

Condition requirements for preference-based returns do not limit rights that cannot be waived by law or appropriate remedies for a confirmed damaged, defective, incorrect or incomplete item.

02 / START A REQUEST

Contact us before sending anything back

Email service@laoiyae.com within the return window. Include the order number, product name, reason for the request and preferred resolution. For a damaged, defective, incorrect or incomplete item, include clear photos or video where useful.

Customer care will review the request and provide the applicable instructions. Do not ship an item before receiving return authorization.

03 / RETURN ADDRESS

Use the address provided with approval

After a return is approved, customer care will provide the appropriate return address and shipping instructions. Do not send a return to the registered business address unless customer care specifically confirms that address in writing. The registration address is not automatically a return-processing location.

04 / RETURN SHIPPING COST

Responsibility depends on the reason

Preference-based returns

For an eligible return because you changed your mind, ordered the wrong item or no longer want the product, you are responsible for return shipping. Original shipping charges are not refundable unless required by applicable law.

Damaged, defective, incorrect or incomplete items

If the issue is confirmed to result from fulfillment, transit or merchant error, Laoiyae will provide an appropriate solution at no additional cost. If a return is required, we will provide a prepaid label or reimburse reasonable return shipping as instructed. Do not purchase return postage before receiving our instructions.

05 / INSPECTION AND REFUND

Refund method and timing

Returned items are normally inspected after arrival to confirm product identity, condition and completeness. Approved refunds are issued to the original payment method where supported.

For an approved return, we issue the refund within 5–10 business days after the returned item is received and inspected. For an approved refund that does not require a return, including an accepted cancellation or confirmed lost shipment, we issue the refund within 5–10 business days after approval. Your bank, card issuer or payment provider may require additional time to post the funds.

If a refund has not appeared after the stated processing period and the payment provider's normal posting time, contact customer care with your order number.

06 / EXCHANGES AND CANCELLATIONS

Exchanges and order changes

Exchange requests depend on product availability. If the requested item is unavailable, we will discuss an appropriate alternative or eligible refund before proceeding.

Contact customer care as soon as possible to request an order cancellation or address change. A cancellation can be confirmed only before processing or dispatch begins. We do not charge a separate cancellation fee. If the order has already been dispatched, you may request an eligible return after delivery under this policy.

07 / CONSUMER RIGHTS

Rights under applicable law

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be waived in your jurisdiction. Where mandatory consumer law provides a different right or remedy, that law applies.